Our core service
Water Damage Restoration
Water mitigation after a burst pipe, an appliance failure or any other water intrusion: extraction, drying and documentation, on either of our two lines, with a crew that aims to be with you inside the hour. We dry to a measured target rather than to a calendar, and we bill your carrier directly.
Call the line for your area
Why speed matters
The window is 24 to 48 hours
Mold needs moisture, a food source and time. Drywall paper, wood and household dust supply the food, so moisture and time are the only variables anybody controls. That is why the widely cited window for growth to begin on damp material is 24 to 48 hours, and it is the entire reason restoration is a race.
In practice it decides what survives. Hardwood, framing and subfloor are usually savable if drying starts on day one. The same materials four days later are a demolition line on an estimate. Nothing about that is visible while it is happening, which is why people wait.
How we work
How we verify a dry standard
A surface can feel dry while the subfloor beneath it and the cavity behind it are saturated. This is the single most common reason a water job becomes a mold job six weeks later, and it is why we do not decide anything by touch.
We take a reading on unaffected material of the same type elsewhere in the building, and that becomes the target. Readings get logged daily and the equipment stays until the affected material reaches it. Sometimes that is sooner than people expect. Often it is later.
How a loss is graded
The water category decides the scope of work
Restoration grades water by what is in it, and the grade decides what can be dried in place and what has to be removed. We establish it at the assessment, because it changes the scope, the equipment and the paperwork.
Category 1, clean water
A supply line, a water heater, a tank overflow. Most materials can be dried in place if we reach them early enough.
Category 2, grey water
An appliance, a washing machine, a shower pan. Some contamination, so porous material is judged case by case rather than dried by default.
Category 3, black water
Sewage, a septic failure, or category 1 and 2 water left long enough to degrade. Porous material is removed rather than cleaned.
What happens
From your call to a dry building
A person answers
Live, at any hour, on both dispatch lines. We ask what happened, where the water is and whether the power is safe, and tell you what to do before we arrive.
We aim to be there within the hour
Our goal, not a guarantee. After a storm has gone through the county it will not be an hour for everybody, and anyone telling you otherwise is promising you traffic.
Stop the source, then map the damage
Thermal imaging finds where a surface is cooler because water is evaporating out of it. A meter turns that into a number.
Extract, then dry
Bulk water lifted mechanically first, because every gallon extracted is a gallon that never has to be evaporated. Then air movers and low-grain refrigerant dehumidifiers.
Remove only what cannot be dried
Carpet pad, wet insulation and drywall that has wicked water up the sheet. Cut to a straight line above the damage, which is why a good tear-out looks tidy.
Documented for your carrier
Photographs, daily moisture logs and a line-item estimate in the format adjusters expect. We invoice your insurer, not you.
Full project management services, including repairs (rebuild), are available.
Drying equipment
Extraction takes the water you can see
What is left after extraction is moisture inside the air and inside the materials, and in this climate it does not leave on its own. Commercial dehumidifiers work alongside air movers for the rest of the job: the movers lift moisture out of the material into the air, and the dehumidifier takes it out of the air.
This is mitigation equipment for the duration of the drying. We do not install permanent dehumidifiers for chronically damp basements, which is a different trade, and if that is what your property needs our technicians will tell you at the inspection rather than sell you drying you do not need.
“When my basement flooded, All Dry Services answered my call that late evening and arrived the very next morning to conduct assessment and water remediation. They provided prompt, professional service and their technical expertise was excellent. I highly recommend anyone who goes through a natural disaster in Kentucky to give them a call.”
Jeffry O’Loughlin
5 on Google, across 35 reviews of this listing
Included
What a water damage call covers
Free inspections*
Offered during business hours, and we will tell you if you do not need us.
24/7 live answer
A person, not a service that takes a message.
Emergency extraction
Standing water lifted before anything else begins.
Structural drying
Air movers and LGR dehumidification to a measured target.
Moisture mapping
Thermal imaging and meter readings, logged daily.
Direct insurance billing
We work with all major insurance carriers.
FAQ
Questions Central Kentucky property owners ask us
How fast should water damage be addressed?
Immediately. The longer water sits, the more it soaks into porous materials like drywall, insulation and flooring, and the more it affects structural components. Delays lead to microbial growth, higher repair costs and more extensive damage. Calling a professional right away is what limits all three.
Will water damage cause mold?
It can, if it is not addressed quickly. Mold typically begins to grow within 24 to 48 hours in damp conditions. Drying affected areas thoroughly and quickly is what prevents it from taking hold, which is why we dry to a measured reading rather than until something feels dry.
What should I do immediately after water damage?
Ensure your safety first. Turn off power to affected areas to avoid electrical hazards, but do not reach a panel you would have to stand in water to reach. If it is safe, move valuables out of the water's path and get furniture legs up off wet carpet. Then contact a restoration service before mold growth or structural damage worsens.
How do you dry walls and floors after a flood?
We use industrial dehumidifiers and high-velocity air movers, and moisture detecting equipment to assess the water content in materials so every area is properly dried. In some cases we remove materials such as drywall or carpet where they are saturated beyond drying. The goal is to prevent microbial growth and get the property dry, clean and documented.
Is water damage covered by insurance?
That is a question for your carrier, and it is worth asking them early rather than after the work is done. What we do is document the loss properly from the first visit, photographs, daily moisture readings and a line-item estimate in the format adjusters expect, and communicate directly with your adjuster. We do not interpret policies or tell you what yours covers.
Do you work directly with my home or commercial insurance carrier?
Yes. We work with all insurance carriers, including Allstate, Kentucky Farm Bureau, Progressive, USAA, State Farm, Nationwide, Liberty Mutual, GEICO, Farmers, Travelers, MetLife and ASI. Our technicians document the loss with photographs and daily moisture logs, produce line-item estimates in the format adjusters expect, and bill your insurer directly.
How long does the equipment need to run?
Most residential drying runs two to four days, and the number comes from readings rather than a schedule. It is not a case of waiting until things look dry. Our technicians are trained to calculate the load and set the speed, size and number of units the situation calls for, which is what gets an area dry quickly rather than eventually. Equipment comes out when the affected materials match unaffected materials elsewhere in the building.
Do you install permanent dehumidifiers?
No. We use commercial dehumidification equipment after a water intrusion or leak, to take excess moisture out of the air and the materials quickly and to a measured standard. Permanently installed units for chronically damp basements are another company's work. If your problem is ongoing humidity rather than a water event, we will say so at the inspection.
How do I get a technician sent out right now?
Call the line for your area. 859-780-7419 covers Lexington, Georgetown and Nicholasville. 502-465-8891 covers Frankfort, Shelbyville and the surrounding areas. Both are answered live at any hour, and both aim to be there within the hour. You can also use the estimate form, but if water is moving right now, call.
By city
Water Damage Restoration where we work
Related
Related services
Emergency response, 24 hours a day
Emergency restoration response, 24 hours a day
One call gets our technicians heading your way, a free inspection, and your insurance billed directly. Day or night.
Answering now
Answered by local staff, not AI or an answering service.
- We aim to be there within the hour
- Free inspections and estimates*
- Billed direct to your insurer
*Free inspections and estimates are offered during business hours. Some conditions apply; call for further information. Inspections and estimates must be authorized by the property owner or management company.
- We aim to be there within the hour
- IICRC certified firm
- EPA Lead-Safe certified firm
- BBB A+ rated, accredited since 2023
- Locally owned and operated
- 24/7 live calls
- Free inspections
- We bill your insurance directly
- Veteran discounts
- We never use subcontractors
NAT-F274909-1
A+ rated